Cancellation Policy.

Payment and cancellation policy

(a) Cancellations less than 48 business hours before the time of your appointment incur a 50% cancellation fee.

(b) Failure or 'no-show' (deemed within 3 business hours of appointment) to attend an appointment without providing prior notice incurs a 100% cancellation fee.

(c) If a medical certificate can be provided within 48 hours after the missed appointment, which demonstrates your inability to attend due to ill health, we may, in our sole discretion, agree to waive all or part of your cancellation fee.

‘Business Hours’ refers to the hours of 9 am - 5 pm Monday to Friday.

This means that if you have a Monday appointment at 9 am and cancel at 7 am, 100% fee is charged as ‘no-show’.

The last time that you can cancel a Monday 9 am appointment without a fee is by 9 am the Thursday before.

Between Thursday 9 am and Friday 2 pm a 50% fee will be charged.

Please take this into consideration regarding public holidays, as these days are not included in standard business hours.

This policy is to ensure that clients on our cancellation list requiring appointments are able to take your booking.